I especially like the following points:
1) "This can only be accomplished through a large custom development project."
2) "Of course your data is safe."
3) "We'll need a day or two for optimization and debugging."
4) "Yes, we've done this before. There are several companies using this product (or technology). They really like it."
7) "The upgrade (or change) will be seamless and will not affect production."
9) "Yes, we tested this thoroughly before installing it."Heard it. Might have (will never admit) said it. :)
More at "I, Cringley" (above part stolen from there as well)
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